Application Service Provider Model

netPeople can be purchased under the Application Service Provider (ASP) model. In other words, the product will be hosted on our web-servers located at our state of the art Data Centers, designed to provide mission-critical availability, reliability and scalability.

To provide access from your website, you simply need to insert a small code in your web pages. This will enable your customers to initiate support interactions (through email or chat) right from your website with a click of a mouse.

Customer queries will be automatically routed to your support agents situated anywhere in the world. After proper authentication, agents will be able to log in the system and will be able to provide prompt and reliable response. You can also fill up the online FAQs and Knowledge Base with all the relevant information about your company and its products, thereby enabling customer self service.

Under this model, there is no need to purchase, install and maintain hardware or software on your site. Your up-front costs are minimal, implementation is fast, and system maintenance and upgrades are automatic.

You can outsource all your customer interaction (pre and post sales, technical support etc.) handling and management requirements to NetEdge. We have the requisite experience and functional know how to implement and provide complex customer care services. Our presence in India enables us to offer unmatched and compelling benefits in terms of costs, high quality of service and 24 x 7 availability.

All your customer's queries are routed to our Customer Care professionals located in India. The true backbone of our MSP model is our legion of highly skilled customer care professionals. We get our superior team through quality recruiting and training. Our English speaking and suitably qualified agents will answer your customer's queries promptly and effectively. These agents will be provided with formal training regarding your company and its products and services, thereby enabling them to service customers effectively.

Our customer care centers are equipped with world class infrastructure. We can set up a dedicated team of support professionals for your company who will be available 24 x 7 to tackle your customer's concerns.

By outsourcing your customer care related activities, you can concentrate on your core business, knowing that your customers are getting the answers they need to stay happy and have enough reasons to come back to you.

Product Ownership Model

netPeople Customer Service is available as an off the shelf product which can be easily customized to meet your company's specific requirements. Installation takes less than few hours and our installation and trouble shooting manual provides you with step by step guidance on all implementation issues. The product is available under the License Fee program and the price is based on per user license. The product also comes bundled with a FREE 6 months support license.