Real Time Chat: Provide highly effective support to customer through live chat. Customers feel more satisfied if they are able to talk to agents live and can get their problems resolved quickly.

Support through Email: Due to overload on chat or during off business hours, customers can still send their queries to agents and receive response through email, ensuring that your customers can reach you anytime.

Preferential Servicing of Customers: Set rules for routing customer queries on a preferential basis. Serve high value customers better by routing their queries first to the agents and put queries from low value customers in queue.

Canned or Pre-Formatted Responses: Save agent time by storing answers to commonly asked questions so as to use them over and over without typing.

Transcript Forwarding: Send entire chat transcripts to customer's email addresses or to the supervisor / manager.

Customer Self Service Desk: Enables your customers to find answers to generic questions by searching online FAQs and Knowledge Base. This saves agent time and frees them to handle highly complex issues and queries.

Agent Self Service Desk: Agents have access to their FAQs and Knowledge Base, which contains information about your company, products etc., thereby enabling them to handle customer queries with ease.

Surveys and Polls: Gain valuable information about your customers by engaging them into pre-chat or exit chat surveys and polls.

ACD and Skill Group Categorization: Route customer queries automatically to appropriate agents based on their availability, skills etc.

Co- Browse and Push Technology: Guide customers to specific sections of the website, helping them to locate the information they are looking for by sending links, URLs and by co-browsing.

Reporting: Generate drill down reports based on customers and their activities, agents and their performance, total visitors and their behavior etc.

Administration and Customization: Administer agents, customers, reports etc from the administrator dashboard. Customize the look and feel to suit your website color scheme and fonts.