Application Service Provider Model

netPeople can be purchased under the Application Service Provider (ASP) model. In other words, netPeople is hosted on servers designed to provide mission-critical availability, reliability and scalability. A small code gets embedded in your website, which directs your customer queries to your Agents situated anywhere in the world, having 24 x 7 Internet access. Under this model, there is no need to purchase, install and maintain hardware or software on your site. Your up-front costs are minimal, implementation is fast, and system maintenance and upgrades are automatic.

Our presence in India enables us to provide managed services to our customers. Under this model, we will provide English speaking and suitably qualified agents who will answer your customer queries from India 24 x 7, after receiving formal training on your products and services. This outsourcing exercise will enable your organisation to cut costs drastically.

You can also purchase netPeople product license. In this case, the product will be hosted on your servers and we will provide support for integration and customization.