What is netPeople Self Service and how can my business benefit from it?

Many visitors abandon their online purchase due to misleading or inappropriate information. The absence of "human touch" at the "point of sale" further complicates the entire process. As in the real world, shopping is an experience, and if the customer is not happy with the experience, he will abandon you and will move onto your competition. Remember, in today's Internet economy, competition is just a mouse click away.

netPeople Sales is the next generation of online sales and marketing software, which will enable you to convert casual visitors into loyal customers. It augments your customer's shopping experience by adding that extra human touch online, without much of an investment.

To know more about netPeople Sales and its features, kindly click here.

netPeople Customer Service enables you to service your customers better than competition, thereby ensuring competitive advantage translating into more satisfied and repeat customers.

To know mere about the various features and pricing models for netPeople Customer Service, kindly click here.

80-85% of all customer queries and concerns are generic in nature and can be answered through FAQs, Knowledge Base and Whitepapers. netPeople Self Service is designed to help companies in servicing their customer's generic queries in a highly cost effective manner through online FAQs, Knowledge Base etc. Customers can also send queries through email.

To know mere about the various features and pricing models for netPeople Self Service, kindly click here.

netPeople Sales, Customer Service and Self Service are available as off the shelf product which can be easily customized to meet your company's specific requirements. Installation takes less than few hours and our installation and trouble shooting manual provides you with step by step guidance on all implementation issues. The product is available under the License Fee program and the price is based on per user license. The product also comes bundled with a FREE 6 months support license.

netPeople can be purchased under the Application Service Provider (ASP) model also. In other words, the product will be hosted on our web-servers located at our state of the art Data Centers, designed to provide mission-critical availability, reliability and scalability.

To provide access from your website, you simply need to insert a small code in your web pages. This will enable your customers to initiate support interactions (through email or chat) right from your website with a click of a mouse.

Customer queries will be automatically routed to your support agents situated anywhere in the world. After proper authentication, agents will be able to log in the system and will be able to provide prompt and reliable response. You can also fill up the online FAQs and Knowledge Base with all the relevant information about your company and its products, thereby enabling customer self service.

Under this model, there is no need to purchase, install and maintain hardware or software on your site. Your up-front costs are minimal, implementation is fast, and system maintenance and upgrades are automatic.

To know mere about the various features and pricing under ASP model, kindly click here.

You can outsource all your customer interaction (pre and post sales, technical support etc.) handling and management requirements to NetEdge. We have the requisite experience and functional know how to implement and provide complex customer care services. Our presence in India enables us to offer unmatched and compelling benefits in terms of costs, high quality of service and 24 x 7 availability.

All your customer's queries are routed to our Customer Care professionals located in India. The true backbone of our MSP model is our legion of highly skilled customer care professionals. We get our superior team through quality recruiting and training. Our English speaking and suitably qualified agents will answer your customer's queries promptly and effectively. These agents will be provided with formal training regarding your company and its products and services, thereby enabling them to service customers effectively.

Our customer care centers are equipped with world class infrastructure. We can set up a dedicated team of support professionals for your company who will be available 24 x 7 to tackle your customer's concerns.

By outsourcing your customer care related activities, you can concentrate on your core business, knowing that your customers are getting the answers they need to stay happy and have enough reasons to come back to you.

To know mere about the various features and pricing under MSP model, kindly click here.

To view an online demo of netPeople, kindly click here.

Where can I download more information about netPeople and its various features?