Advanced Alerts integrated with Customer History: Sales agents get alerts on their screens informing them about a repeat visitor or a particular customer activity. By viewing the customer history, the agents can send them special offers or direct them to product pages of their interests, thereby never loosing any opportunity for converting visitors into customers.

Real Time Site Monitoring: Monitor activities on your website. View all visitors, their past details, which websites they are coming from, which page they stay the most, the browser they are using etc.

Proactive Customer Engagement: Send customised chat invitation to your visitors. These messages could include anything - multimedia or text messages, images, URLs. This will enable your sales agents to up-sell and cross-sell products and services, thereby increasing revenues.

Canned or Pre-Formatted Responses: Save agent time by storing answers to commonly asked questions so as to use them over and over without typing.

Transcript Forwarding: Send entire chat transcripts to customer's email addresses or to the supervisor / manager.

Support through Email: Due to overload on chat or during off business hours, customers can still send their queries to agents and receive response through email, ensuring that your customers can reach you anytime.

Customer Self Service Desk: Enables your customers to find answers to generic questions by searching online FAQs and Knowledge Base. This saves agent time and frees them to handle highly complex issues and queries.

Surveys and Polls: Gain valuable information about your customers by engaging them into pre-chat or exit chat surveys and polls.

ACD and Skill Group Categorization: Route customer queries automatically to appropriate agents based on their availability, skills etc.

Co- Browse and Push Technology: Enables sales agents to view customer activities in real time and make recommendations by sending URLs, HTML pages etc.

Reporting: Generate drill down reports based on customers and their activities, agents and their performance, total visitors and their behavior etc.

Administration and Customization: Administer agents, customers, reports etc from the administrator dashboard. Customize the look and feel to suit your website color scheme and fonts.